Q14:I reset sync relationship and then sync with Gmail Contacts. Now some contacts are duplicated. What should I do?

Answer:

If you reset sync relationship and then sync with Gmail Contacts, it is possible some contacts will be duplicated, like image below.

Please follow steps below to remove duplicated contacts.

Step 1: Go to WorldCard Mobile Settings, tap “Find Duplicate Data”


Step 2: You will see duplicated contacts are listed as image below. Tap [Delete], duplicated data which are checked will be deleted.

[Notes] Please tap the to check detailed contact information before deletion, and make sure it is the duplicated one.


[Notes]
1. Duplicated contacts are located based on name and company or name and email.
2. Tap “WorldCard” to find duplicated contacts in WorldCard Contacts.

Step 3: Tap Yes to confirm.


Step 4: Tap OK to continue


Step 5: Go back to Card Holder, the duplicated Contacts are deleted.


Step 6: Tap sync icon , Google Contacts will sync with Gmail contacts, which will remove the duplicated contacts in Gmail Contacts.